First in Service Travel Ltd. (F1S) owns and operates WONDERWALL.FIRSTINSERVICE.COM (Site). The Site is designed (1) to promote luxury hotels that have partnered with F1S to participate in the F1S Wonderwall program (WW Hotels) and (2) to facilitate customer bookings of WW Hotels. Throughout the Site and this privacy policy (Policy), the terms we, us and our refer to F1S. You and your refer collectively to the customer accessing the Site and/or booking a reservation of the WW Hotels through us. Your privacy is important to us. This Policy tells you about F1S’s practices for the collection, use and disclosure of information we collect about you through our Site and our provision of services.

To facilitate an easy and seamless booking process on the Site, you may have to provide F1S with personal and financial information, otherwise Personally Identifiable Information (PII). PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our Site.

By using our Site and services, you accept and agree to the terms of this Policy and consent to our collection, storage, use and disclosure of your PII as described in this Policy.

What personal information do we collect from the people that visit our Site?

When visiting or booking on our Site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you make a hotel reservation or enter information on our Site.

How do we protect visitor or customer information?

Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a customer makes a reservation to maintain the safety of your PII.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Although we use reasonable measures to help protect your PII and comply with applicable data security laws, it’s important that you understand that no website or database is completely secure, or hacker proof.

Does our Site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking

How do we use your information?

Newsletters, Special Offers, and Updates

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. As required by law, you can unsubscribe anytime by clicking unsubscribe at the bottom of every email.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide visitors or customers with advance notice. This does not include WW Hotels, website hosting partners, and other parties who assist us in operating our Site, conducting our business, or serving our visitors or customers, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety.

Third-party links

Occasionally, at our discretion, we may include third-party websites. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these websites.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to post a privacy policy on our Site. To learn more about CalOPPA go to: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Pursuant to CalOPPA, we agree to the following:

  1. Users can visit our site anonymously.
  2. We added a link to our Policy on the Site’s home page or as a minimum on the first significant page after entering our Site.
  3. Our privacy policy link includes the word Privacy and can be easily be found on the page specified above.
  4. Users will be notified of any privacy policy changes:
  5. On our Privacy Policy Page


The CAN-Spam Act requires us to meet the following requirements in connection with any emails or other forms electronic communications we send to you:

  1. We do not use false or misleading header information;
  2. We do not use deceptive subject lines;
  3. We identify the message as an ad, as appropriate;
  4. We notify where F1S is physically located;
  5. We notify recipients how to opt out of receiving future emails from us; and
  6. We honor opt-out requests promptly.

What if your privacy concern is not addressed to your satisfaction?

If you have any questions or concerns about our privacy practices, you may contact us using the CONTACT link on top of the Site. Please complete the form with your question and we will assist you. The form looks like the below.